Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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KeRa
Level 7

Roku returns to home screen immediately when trying to start playing Netflix shows

I have an issue with the Roku 2, where I open Netflix and try and play a show and it will play one or two frames lasting a fraction of a second and then jump back to the home screen. Powering down and back up resolves it but it comes back later in the day. I initially thought I may get around it by putting the Roku on a timer so it powers down each night and switches back on in the morning, but this didn't help as powering down is only a very temporary fix. It is very frustrating. Does anyone have a fix for this? This is not showing the same symptom as the other issue I read where if jumps out after 30 minutes as it happens immediately.

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku returns to home screen immediately when trying to start playing Netflix shows

Hello @KeRa

Thanks for letting us know about the issue you're experiencing.

We suggest you remove the channel > restart your Roku > add the channel back in. Feel free to follow the instructions below:

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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We3
Level 8

Re: Roku returns to home screen immediately when trying to start playing Netflix shows

Roku light ultra just bought returns to menu, all the time and all channels even the roku channel, I have taken them off and put them back on, moved my cord to another outlet. All kinds of things and it still does it, should I return it to amaxon

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KeRa
Level 7

Re: Roku returns to home screen immediately when trying to start playing Netflix shows

I discovered a work around (that I shouldn't need to do) as none of the suggested fixes worked. I encountered the problem after the unit had been left on for a while and restarting it would stop it for many hours. I have changed my set up so that I don't leave the Roku on and start it when my system starts up, it takes a bit longer to wait for the start up screen to finish on the Roku, but I no longer get the issue with it returning to the start screen. Kevin

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku returns to home screen immediately when trying to start playing Netflix shows

@We3

Thanks for the post.

We would recommend trying to check for a software update by going to: Settings > System > System update > Check now, then restarting your Roku device.

If you are still experiencing an issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing


Thanks,
Danny

Danny R.
Roku Forum Moderator
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