Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku restarts constantly and enables audio guide constantly

For several weeks my Roku Ultra, which I've had for about four years with no problems, and my Roku Primere which I be had for several months with no problems has been unwatchable. They constantly say "audio guide enabled or disabled" alternating, it shuts its self off so you can't even do anything and randomly changes channels, options and commands for any amount of time it stays on.  I've emailed support and have tried,with no success, every process they have said. Factory reset being the most recent. Nothing has helped. This totally came out of the blue. Please help!! Not sure what else to do. Thanks

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