Playback Issues - Audio/Video & Power

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Ireallydntknow
Level 7

Roku quit working. High pitch noise

My role all of a sudden quit working in the middle of a movie. When plugged in it shows no power light. Yes, I've tried switching cords, power boxes and outlets. No power to it. Anytime I plug the roku in, it makes a high pitched noise.

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8 Replies
DBDukes
Level 15

Re: Roku quit working. High pitch noise

Is the noise from the device itself? Or is the noise coming from the TV when it's on input for the Roku?

Also, what Roku device is it? Include model number, if you have it (on the box perhaps).

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Ireallydntknow
Level 7

Re: Roku quit working. High pitch noise

The high pitch noise was coming from the roku itself. It's not longer making the noise anymore. When the roku is plugged in, it won't come on. Not even the light on front. 

Model 3930x

SN: s009207LEHNS

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DBDukes
Level 15

Re: Roku quit working. High pitch noise

That's the current Roku Express model. Is it plugged in via its included power supply? Or is it connected using the TV's USB (many will connect an Express this way)? If the TV USB, try the included power supply and see if the problem remains.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Ireallydntknow
Level 7

Re: Roku quit working. High pitch noise

Yes the problem still remains. I always have it plugged into the tv and an outlet.

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DBDukes
Level 15

Re: Roku quit working. High pitch noise


@Ireallydntknow wrote:

Yes the problem still remains. I always have it plugged into the tv and an outlet.


I'm only asking about the power connection.

The Roku would, of course, be connected via HDMI to the TV for watching content. My question was specifically about the power connection.

You would plug the power cord into the TV's USB port, OR to a wall outlet via the Power Supply that came with the Roku Express. It can't be both.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Ireallydntknow
Level 7

Re: Roku quit working. High pitch noise

Wall outlet with the cord that came with it

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DBDukes
Level 15

Re: Roku quit working. High pitch noise

That sounds like your device is truly broken. If it’s under warranty, I’d submit for a warranty replacement immediately.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku quit working. High pitch noise

@Ireallydntknow

Thanks for the posts.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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