Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dgibbs
Level 7

Roku premiere won’t turn on

Hi. My roku premiere just stopped working on me. When I plug it up the roku logo pops up and does this loading sound and cuts off. Anyone else having/had these issues?

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DBDukes
Community Streaming Expert

Re: Roku premiere won’t turn on


@Dgibbs wrote:

Hi. My roku premiere just stopped working on me. When I plug it up the roku logo pops up and does this loading sound and cuts off. Anyone else having/had these issues?


Are you using the included power supply, or are you connecting it via a USB port on a TV? If the latter, try the former.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Dgibbs
Level 7

Re: Roku premiere won’t turn on

Tried both ways already...still nothing 

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DBDukes
Community Streaming Expert

Re: Roku premiere won’t turn on

At this point, I'd suggest a full factory reset.

While plugged in, press and hold the Reset button for no less than 30 seconds. Then go through the initial setup again.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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