Playback Issues - Audio/Video & Power

[MarcP]

My roku premiere+ keeps crashing on some app loads. Specifically crashes every time on fox sports, and Apple TV currently but will randomly crash on other apps. I’ve rebooted and cleared cache, still same issue

[RokuDanny-R]

@MarcP 

Thanks for the note.

Try removing the channels that you are having issues from the Roku home screen by navigating to the channel tiles, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. Does this clear up the issue you are seeing?

If the issue is still not resolved, can you please let us know what channels are crashing and can you please provide a tracker ID after you experience the crash for each channel. You can create a tracker ID by pressing the Home button five times, followed by pressing the Back button five times.

Please keep us posted.

Thanks,
Danny

[mikeinrowlett]

Issue ID 40-433-510.  Apps close automatically once I try to play something or even before I get to start playing anything at all.  I have tried to restart and unplug and reinstall apps without success.