Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku premier over heating

My father in law has had a roku premier  model 3920x for barely a month and right away it has been over heating to the point it shuts down.   I cant find any sokutions for it, but assume its a defective device.   Ibhave four rokus but never this model and never had this problem.  How do I help him out he reluctantly cut the chord and hought the roku at my encouragement. 

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