Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BobMiller24
Level 7

Roku picture on one tv NOT HD

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I have excellent internet connection upload and download speeds. I have 2 devices.  The one tv has excellent HD picture.  My main TV has all of the sudden terrible.  Not HD at all and very grainy. The main problem is on YouTube tv.  Netflix seems ok. Some issues with getting videos to play on HBO and apple. 

I have tried the following -

— restarted my router

- restarted my Roku from the system

- reconnected my internet many times 

- went to settings and changed from auto detect to 1080

The only difference between the Roku’s is this tv isn’t “plugged” into an outlet vs plugged into the power source in the back of the tv.  

what is the issue as I am ready to switch to a fire stick

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StreamerUser
Community Streaming Expert

Re: Roku picture on one tv NOT HD

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Plug it into the AC wall adapter, and manually configure your YT TV resolution:

Open YT TV, play back any content, push down, select HD, select 1080p/720p (do it twice, once for 720p channels and once for 1080p channels).

StreamerUser
Roku Community Streaming Expert

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StreamerUser
Community Streaming Expert

Re: Roku picture on one tv NOT HD

Jump to solution

Plug it into the AC wall adapter, and manually configure your YT TV resolution:

Open YT TV, play back any content, push down, select HD, select 1080p/720p (do it twice, once for 720p channels and once for 1080p channels).

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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BobMiller24
Level 7

Re: Roku picture on one tv NOT HD

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Thanks!!  It only allows me to choose either 1080 or 720.  I chose 1080 and it seems better.  I didn’t however plug into the ac unit because it is almost impossible the way my tv is hung.  Is this a must and do I need the Roku plugged into the ac permanently?

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StreamerUser
Community Streaming Expert

Re: Roku picture on one tv NOT HD

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@BobMiller24 wrote:

Thanks!!  It only allows me to choose either 1080 or 720.  I chose 1080 and it seems better.  I didn’t however plug into the ac unit because it is almost impossible the way my tv is hung.  Is this a must and do I need the Roku plugged into the ac permanently?


For 1080p channels (e.g. NBC, CBS you need to do it and select 1080p) - for 720p channels (e.g. Fox, ABC you need to do it and select 720p)

Unless your TV's/other devices' USB ports can supply at least 700-800mA you can experience all sorts of oddness that you wont realize is related to insufficient power.

I highly recommend you plug it into the supplied 1.0A AC adapter unless you can verify the amperage I mentioned above for your TV's ports (USB 3.0 ports may supply around 900mA, USB 2.0 around 500mA)

You dont need to have it powered "permanently" - there are pros and cons to having constant power (AC adapter) or intermittent (TV/AVR USB) - the key thing is to make sure it has a sufficient power supply.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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