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Shrodie
Level 7
‎09-13-2020 07:40 AM

Roku picture cuts in and out every 15-30 minutes

I have two separate models of Roku (stick and premier) and fir both when watching TV the screen will go to back say connection lost and then kick back in within 15 seconds. This can happen once a show or once every 25-30 minutes. I have a directive as well and it NEVER happens with the fire stick so I know it isn’t a wireless connectivity issue. Since I have two different models I’m thinking this is not device specifics?  Anyone else have this issue and what do I do to fix?  

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makaiguy
Community Streaming Expert
‎09-13-2020 07:49 AM

Re: Roku picture cuts in and out every 15-30 minutes

Purely speculation on my part but ...

Maybe the fire stick has a bigger buffer than the Roku (does anybody know??).  If so, it can weather short service interruptions better than the Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Thisproductfail
Level 8
‎09-30-2020 08:01 PM

Re: Roku picture cuts in and out every 15-30 minutes

Yes, I have this issue and our volume cuts in and out only on the Roku. I am really glad they have support to help trouble shoot issue (sarcasm). Horrible customer service. 

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