Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Shrodie
Level 7
‎09-13-2020 07:40 AM

Roku picture cuts in and out every 15-30 minutes

I have two separate models of Roku (stick and premier) and fir both when watching TV the screen will go to back say connection lost and then kick back in within 15 seconds. This can happen once a show or once every 25-30 minutes. I have a directive as well and it NEVER happens with the fire stick so I know it isn’t a wireless connectivity issue. Since I have two different models I’m thinking this is not device specifics?  Anyone else have this issue and what do I do to fix?  

0 Kudos
Reply
2 Replies
makaiguy
Level 20
‎09-13-2020 07:49 AM

Re: Roku picture cuts in and out every 15-30 minutes

Purely speculation on my part but ...

Maybe the fire stick has a bigger buffer than the Roku (does anybody know??).  If so, it can weather short service interruptions better than the Roku.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Reply
Thisproductfail
Level 8
‎09-30-2020 08:01 PM

Re: Roku picture cuts in and out every 15-30 minutes

Yes, I have this issue and our volume cuts in and out only on the Roku. I am really glad they have support to help trouble shoot issue (sarcasm). Horrible customer service. 

0 Kudos
Reply