Playback Issues - Audio/Video & Power

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Level 7

Roku overheating

My Roku Express is a couple of years old.  In the process of moving some furniture around I noticed the device is hot to the touch.  I don't know how long this has been the case and I haven't seen any errors or warnings.  I found out about checking the hidden screen for temperature information and this is the disturbing result.  
 
This has to be outside the normal range.  What should I do?
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8 Replies
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Level 21

Re: Roku overheating

The link to your image doesn't work. What was the temp?
.
EDIT: I just checked my Premiere, which is less than 6 months old. From the case it is just warm to the touch, and not at all uncomfortable to handle. The secret menu says it's 79C, which is 174F. Yes, that number seems really high, but that's pretty normal for a Roku player. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku overheating

Temperature 103 C.  The bar next to the temp is red and indicating about 80%.  That must be when the warnings or errors start.
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Roku Employee
Roku Employee

Re: Roku overheating

Hi,

Thanks for letting us know about the issue that you are experiencing.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help. See more here: https://support.roku.com/article/226794787-what-should-i-do-if-the-red-light-is-on-or-i-see-a-your-d... 

If those recommendations don't seem to resolve the issue, feel free to send me a PM with your Roku account email address and the serial number of your device from Settings>System>About. I'll follow up directly to assist you more from there!

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Level 7

Re: Roku overheating

I was just watching tv, for about 90 minutes when I heard a loud pop, tv went black.  The Roku stick just blew out my rather new large screen Vizio tv.  I went to see what happened and the stick is pretty hot.  Never got any screen warning or anything.  Needless to say, I'm seething......

I have 5 tv's, 3 of them refurbished sticks.  Never an issue with the new ones, but one of the other refurbished overheats, had to get an adapter.  This one hasn't ever had a problem before. 

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Roku Employee
Roku Employee

Re: Roku overheating

@vallag 

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team follow up to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku overheating

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Level 7

Re: Roku overheating

I have a Roku Express 3910+, received and installed in November 2019... Overheated a month later and now no longer works, even after following all the guidelines for when this happens... How do I proceed?

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Roku Employee
Roku Employee

Re: Roku overheating

@tonydolor 

Thanks for the note.

We would recommend trying to perform a factory reset on the device and trying to use another power cable and adapter. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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