Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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NancyWilson10
Level 7

Roku not working after 3-4 years.

My Roku stopped working   Model 4670X  Replaced Remote.   Still not working.   Unplugged and plugged back in.   Still not working.   Have followed all of the suggestions.   Still not working

Can't find a Roku support telephone number.    Is there one?  

 

Do I need to replace Roku?   Should I get a different device?

This is so frustrating

0 Kudos
2 REPLIES 2\
StreamerUser
Community Streaming Expert

Re: Roku not working after 3-4 years.

the 4670 isnt 3-4 years old - its the fall 2019 Ultra, so its less than 2 years old max.

There is a support number: (816) 272-8106   - however, its only handling billing/accounting, and first time setup/activation issues.

otherwise:

chat/email/phone: https://support.roku.com/contactus/contact-options     

If you havent already tried factory resetting your Roku, heres a support article on it: 

https://support.roku.com/article/208757008

StreamerUser
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku not working after 3-4 years.

@NancyWilson10

Thanks for the post.

Can you please specify the issue you are experiencing? Is there a light on the Roku device?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator