Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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dezzy
Level 7

Roku low power message

Hi i have the roku premiere and it plays a show for abouot 30 minutes then my tv says low power message. I am using the supplied power cables and i am plugging it in directly to the wall. if i plug it  in to a extension cord and plug the extension cord into a different room it works fine. but i do not want to have to do that. before i was powering my tv and cable box off the same outlet no problem. but now with the roku i get low power message. it started doing this after 1 week of use. I also tested the wall outlet with a multimeter and my outles is 120v. im not sure what the problem is or if my roku is just defective...?

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renojim
Community Streaming Expert

Re: Roku low power message

That's one of the more bizarre things I've ever heard.  Do you have a surge protector you can try?  What happens if you use the same extension cord but plug it into the close-by outlet?  Maybe it's a magic extension cord.  :-D

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joanie81
Level 7

Re: Roku low power message

I don't have a Smart TV but have been able to use Roku for years and now, I get a message that I dont have enough power to support the transmission. Please advise.  Joan Bucknam

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renojim
Community Streaming Expert

Re: Roku low power message

@joanie81, do you have the Roku plugged into the wall or the TV's USB port?  If it's plugged into the TV's USB port then try the supplied power adapter.  If you're already using the supplied power adapter then it may have gone bad.

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