Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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shannonjennifer
Level 7

Roku logo appears then screen goes blank

Suddenly my Roku starts with the logo then goes blank. I have changed cables and TV'S but still nothing. Any help would be appreciated. 

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efny
Level 7

Re: Roku logo appears then screen goes blank

Can you hear the interface clicking when you use the remote? Multiple people have noted problems with video out handshake at 40K60HDR including myself, generally when using a receiver.

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Vk2947
Level 7

Re: Roku logo appears then screen goes blank

Same here. It goes dark after a few seconds but can still see letters when using flashlight on it in dark. I reset it 3x times, unplugged, plugged, reset, still the same. I’ve been reading it’s from the software update 

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