Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Bluegirl
Level 7

Roku live tv going to sleep mode

When I am watching live tv on the roku channel, sometimes the screen will turn to black after a certain amount of time, less than a hour. When that happens I cannot wake it up with the remote control. It will show the name of the live tv Channel I was watching and the same black screen. I have to unplug power cord and hdmi cable. I have a vizio tv. I do not have the sleep timer enabled. I have the bandwidth saver turned off. Any idea why this is happening?

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DBDukes
Community Streaming Expert

Re: Roku live tv going to sleep mode

@Bluegirl 

Let's clarify which device you have. I What's the Roku model number and software version? Settings > System > About

You mentioned a sleep timer. Is that a feature of the Vizio to which you are referring?

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Bluegirl
Level 7

Re: Roku live tv going to sleep mode

It’s a roku express model, 3930x. I purchased it earlier this year. My tv has the sleep timer feature as it’s a standard now on all tv’s I believe . All of my tv’s has it. Roku has the option to stop streaming after 4 hours. If you select ‘off’ it will keep streaming after 4 hours. 

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Bluegirl
Level 7

Re: Roku live tv going to sleep mode

Forgot to add that it’s on 10.0.0 version.

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DBDukes
Community Streaming Expert

Re: Roku live tv going to sleep mode


@Bluegirl wrote:

It’s a roku express model, 3930x. I purchased it earlier this year. My tv has the sleep timer feature as it’s a standard now on all tv’s I believe . All of my tv’s has it. Roku has the option to stop streaming after 4 hours. If you select ‘off’ it will keep streaming after 4 hours. 



@Bluegirl wrote:

Forgot to add that it’s on 10.0.0 version.


That is definitely not the expected behavior. However, the question now becomes the source of the video. You said The Roku Channel, but many items there are actually streaming from other sources, such as Filmrise, with TRC simply being an aggregator of links.

To troubleshoot further, I would suggest listing the live TV streams you watch and experience the issue. Are there any that don't exhibit this behavior. For example, I watched MST3K from the Live TV section, and didn't encouter anything. Since MST3K episodes run 1:30 without commercials and 1:45-2:00 with commercials, a full episode would not be watchable based on the timeline you said.

So, watch something else -- if your sense of humor runs akin to MST3K, so much the better -- and see if the behavior happens on all live streams. 

I suspectc it's stream related, but if, for instance, it did it during an MST3K episode (to keep using that example), that would point to the device.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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