I watch for 3 minutes or less. Kicks me out of app and back to home screen. The only thing I can watch without it stopping is netflix.. I have removed and re added channel, factory reset my roku, left my internet off for over 24 hours please help me!
Can you please provide more information about the issue you are experiencing? Is this happening on a specific channel or does it happen regardless of the channel you are watching? What Roku model device are you using? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?
With more information we will be able to assist you further.
I am also having this issue. The only app that will play is Netflix. All the other apps kick me out and back to the homescreen after a few minutes. I have removed the apps and added them back and the issue persists. I even hit the reset button on the back of the device. No resolve.
Thanks for letting us know all that you've done about your playback issues, I will do our best to assist you.
A few questions here to better understand what you're experiencing: How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
Please let us know and we'll continue assisting you from there.
If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
I am having issues of Roku going to home screen only after a few minutes of watching on the Roku app. I have tried to restart, take off apps and set back to factory reset. Nothing works. What is the problem?
I’m having the exact same issue Netflix works anything else no matter what I have done kicks me back to Home Screen. I’m so frustrated I don’t want the roku to just watch Netflix how can I fix it every thing I’ve tried hasn’t worked