Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku keeps scrolling

When I turn on my roku it just goes crazy keeps scrolling really fast. Have reset and unplugged device multiple times checked the remote no buttons are stuck. Changed batteries in remote even took them out completely. What can I do to fix this issue its a roku express about a year old