Playback Issues - Audio/Video & Power

[Babyjesus615]

My roku player keeps exiting out of the current app I am playing and returning to the home screen after about 5 minutes. It was working perfectly up until yesterday. Now every single app that I try to play gets to about 5 minutes before it quits and returns to the home screen.

[sp3]

I'm having the exact same issue. I have restarted the device, updated the device and even restored to factory settings. Nothing seems to work. Very frustrating; will follow thread.

[Suhlar]

Mine only goes as far as asking me to login and then after inputting my information, it goes right back to the home screen. Peloton will not open up. Just started happening. 

[KLepper]

Did anything ever work? I’m having the same problem thinking about returning it.

[Suhlar]

Yes, I updated the Roku software and restarted my router and it works now. Hope that will work for you. Go to the Roku settings to do this. 

[RokuKariza-D]

Hi @KLepper

Thanks for reaching out.

Since running a software update worked for @Suhlar, you can also give it a shot. If the issue persists, let us know how your Roku device is powered. Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

We suggest using the included power cord and power adapter then plug your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know how it goes!
 

All the best,

Kariza

[KLepper]

No that has not worked either.

I now have updated in over 10+ times, restarted, gone through each individual setting and have plugged directly into the wall.

I just bought this brand new from my local wal mart 2 days ago and the problem is still happening. I don’t know if it’s me or the machine bt I need help.

[RokuKariza-D]

Thanks for the note, @KLepper

Since you are already using the USB cable and power adaptor from Roku, we suggest using a different one which normally comes with mobile phones. At times, that does the trick.

Moreover, please let us know if you are experiencing the issue on one specific channel or regardless of the channels you access on your Roku device. Send us the affected device's model and serial number which can be found by navigating to Settings > System > About. 

Keep us posted. 

All the best,
Kariza

[KLepper]

I’m just going to try and return it. This is honestly not worth the hassle.