Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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McKailya
Level 7

Roku keeps crashing and restarting

This is my SECOND roku I’ve had bad luck with. My first one kept looping the roku screen and wouldn’t even load after the first update and I had to bring it back to Walmart... now this one keeps crashing and restarting every like 30 seconds!!! It’s so annoying and I don’t know what to do. I have a roku express and I am thinking about bringing it back AGAIN and just getting the more expensive one...

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Roku keeps crashing and restarting

How are you powering your Roku -- plugged into the USB port on your tv, or into a power adaptor connected to your house power? Many tv USB ports don't supply the amperage needed to power a Roku reliably.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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McKailya
Level 7

Re: Roku keeps crashing and restarting

It was plugged into the tv but I switched over to my outlet and it’s still doing it. 

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McFeely
Level 7

Re: Roku keeps crashing and restarting

This keeps happening to me as well though I have a Roku premiere. It will update, then restart, then show a blank Roku screen (only the background) before restarting again to send me back to language selection.

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