Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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TheProphetessD
Level 7

Roku keep shutting down

Roku keep shutting down or returning to home screen in the middle of watching a movie. Can anyone help me?

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1 REPLY 1\
DBDukes
Community Streaming Expert

Re: Roku keep shutting down


@TheProphetessD wrote:

Roku keep shutting down or returning to home screen in the middle of watching a movie. Can anyone help me?


Settings > System > About

What is the Roku model number? What is the Software version?

On what app/apps is this occurring? Name three.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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