Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Booklady67
Level 7

Roku is locking and exiting.

Roku is locking and exiting. I have to rebooted, restarted, unplugged, reset, etc. We would be watching any Roku channel, it freezes, goes to initial "Roku" screen. If I wait before turning off all power, it may come back in a few minutes. But it will not be on the channel we were watching. We do not use wireless; we are directly connected via internet cable. Thanks for any help

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2 REPLIES 2\
Michellemarie
Level 7

Re: Roku is locking and exiting.

Mine is also showing a green lined screen on any Roku channel and my apps. 
Any resolution?

and there is no one who can answer this...

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makaiguy
Community Streaming Expert

Re: Roku is locking and exiting.


@Booklady67 wrote:

Roku is locking and exiting. I have to rebooted, restarted, unplugged, reset, etc. We would be watching any Roku channel, it freezes, goes to initial "Roku" screen. If I wait before turning off all power, it may come back in a few minutes. But it will not be on the channel we were watching. We do not use wireless; we are directly connected via internet cable. Thanks for any help


Assuming this is a Roku streaming device, not a Roku TV with built-in Roku capability, how are you powering it?  If powered via the USB port on the TV, many TVs only provide .5 amp if current which is not enought to power the Roku reliably. 

Try powering it via the USB power adapter that came with the Roku, plugged into your house power.  If you can't locate that adapter you can use another you may have handy from a phone or other device -- just be sure the fine print on it says it outputs at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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