Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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bwcafan
Level 7

Roku has locked on a popup related to Enhanced Viewing

Launched Roku tonight and a popup screen came up related to consenting to ACR Service.  Can't get rid of this screen.  Can't see the main menu due to this popup being overlayed.  Have disconnected all cables and reconnected to both the Roku and the TV.  Seems like everything is locked up.

 

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makaiguy
Community Streaming Expert

Re: Roku has locked on a popup related to Enhanced Viewing

Seems likely this is generated by the tv, not the Roku. See if you can respond to it via the tv remote.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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