Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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naydeez
Level 7

Roku going to home screen after 5 minutes.

My Roku Express+ keeps going back to the homescreen after 5 minutes of playing. I have restarted it several times and factory reset the thing and it keeps doing it. Its been doing this for 3 days. It makes no sense considering its only a year old IF THAT! 

 

How do I fix this.

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2 Replies
naydeez
Level 7

Re: Roku going to home screen after 5 minutes.

I would like to add that I checked for updates on the Roku and the apps. Still having isshes.

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makaiguy
Level 20

Re: Roku going to home screen after 5 minutes.

First thing I would check:

Is your Roku device powered by plugging it into a USB port on your television? The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably.

It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.

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