Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku frozen on home page

My roku is frozen on the home page. Will not move to select a channel. Also it keeps shutting off

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Roku Employee
Roku Employee

Re: Roku


Thanks the note.

It's hard to determine if the issue that you are currently having is with your device or with your remote.

Have you tried connecting to your device through the Roku mobile app to see if you can control your device? If you can control the device with the mobile app, then the issue is with the remote.

For more information about the Roku mobile app and troubleshooting your remote, visit our Support pages here: 
How do I install the Roku® mobile app?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted and we will continue to assist you from there.


Danny R.
Roku Forum Moderator
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