Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Ds
Level 7

Roku express white light blinking nothing on screen

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When I was using the roku express,  it was fine,  didn't use it for a while,  plugged it back in and nothing.  Apparently I didn't pay enough to get real support. 

I've unplugged,  re plugged, tried a different tv, reset my Internet,  change ports on the tv, reset the box,  unplugged many more times. ...even changed the batteries in the remote! 

All I get is a flashing white light on the little roku receiver.  Nothing on the screen,  no response to the remote. 

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Ds
Level 7

Re: Roku express white light blinking nothing on screen

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After spending hours reading through threads and support,  I decide to change the USB power cord.  Problem fixed! 

View solution in original post

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5 Replies
Ds
Level 7

Re: Roku express white light blinking nothing on screen

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After spending hours reading through threads and support,  I decide to change the USB power cord.  Problem fixed! 

View solution in original post

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steaminone
Level 7

Re: Roku express white light blinking nothing on screen

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Oh!  Didn't try this!  I'll try this before I return the Roku, as a non-functioning device.  Thank you!

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steaminone
Level 7

Re: Roku express white light blinking nothing on screen

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and BTW, my Roku Express was brand new out of the box.  So, if this IS the problem, perhaps Roku ought to get themselves different supplies unless they can pinpoint which one of their suppliers is supply **bleep** power cords.

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bluesheet09
Level 7

Re: Roku Ultra no Roku screen screen.

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No Roku screen on TV. Just started this yesterday. Have had the Roku Ultra about 4 years, has worked fine. Tried different HDMI cable, tried different HDMI port, replugged the Ultra, repaired the remote... nothing helps. Is it possible that the Ultra device has died. What is the warranty. Can it be refurbished?

                   Charles Johnson...bluesheet9@gmail.com

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renojim
Community Streaming Expert

Re: Roku Ultra no Roku screen screen.

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The warranty is one year at best.  Have you tried a factory reset?

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

Roku Community Streaming Expert

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