Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GWAR
Level 7

Roku express streaming looks off

Installed a new roku express, things started fine. But now the streaming video does not look right. It looks like the video slows down and speeds up in increments. I tried a factory reset and it did not do anything. My other rokus seem fine.

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku express streaming looks off

Hi @GWAR,

Thanks for posting in the Roku Community, I'd be happy to take a closer look to see how we can help get you up and running.

Can you please provide more information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? Could you provide an example movie title that you experience this issue with?

With more information, we will be able to assist you further.

Thanks,

Mary

 

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