Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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shisaaro
Level 8

Roku express + completely stopped working after update an hour ago.

Both of my roku express plus stopped being able to play video from all apps today. After extensive checking of my networking setup (reset modem and router, reset router to factory defaults, reset roku to factory default, reset modem, checked modem and router settings) I noticed that both Roku devices applied an update at the exact time when the trouble started.

What will happen is I go into an app, pick a video, the screen will go blank, sit for a while, and then either boot me back to the home screen, or completely reset the Roku. This is my elderly mother's only form of entertainment, so I would appreciate a response and fix for this in a timely manner.

 

Edit: I did a bit more testing, and hooked this express + up to my flatscreen tv with both composite cables, and an hdmi cable. It did not work with composite cables, and DID work with hdmi, so your software patch borked express + models using composite on older tvs. 

18 REPLIES 18\
makaiguy
Community Streaming Expert

Re: Roku express + completely stopped working after update an hour ago.

Roku 9.4 is just starting to roll out.  I haven't received it yet.

When I first received version 9.3 it updated the system but did not update the channels themselves, some of which had new versions for the new Roku software.  Settings > System > System restart update took care of that.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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shisaaro
Level 8

Re: Roku express + completely stopped working after update an hour ago.

Thanks but I already reset both roku express + several times and it didn't help. Also, as I said it does work when connected with hdmi to an hd tv, so that solution does not make sense. 

makaiguy
Community Streaming Expert

Re: Roku express + completely stopped working after update an hour ago.


@makaiguy wrote:

Roku 9.4 is just starting to roll out.  I haven't received it yet.

When I first received version 9.3 it updated the system but did not update the channels themselves, some of which had new versions for the new Roku software.  Settings > System > System restart took care of that.


Sorry, I meant to type Settings > System > System update

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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shisaaro
Level 8

Re: Roku express + completely stopped working after update an hour ago.

Again, no. Going to system update did nothing. One Roku is working now. It is on v 9.3. The one in the living room, where it needs to work does not work. It is on v 9.4. I guess I need to reiterate and repeat what I said. The update broke the device.

Ghoulardi57
Level 8

Re: Roku express + completely stopped working after update an hour ago.

Same issue on my Express+, using composite with older TV.  Is there a way to revert while issue is fixed?

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DonVanHalen
Level 8

Re: Roku express + completely stopped working after update an hour ago.

Same problem here. Is there a moderator that can respond?  9.4 update broke our service if we are using composite. 

any solutions??
#9.4update

#100220update

thank you in advance. 

Jf72
Level 7

Re: Roku express + completely stopped working after update an hour ago.

Same issue here. Inoperable since update. Can see the home screen, but content will not play on some channels (audio or video - although captions still appear) or it will stall and restart on others.

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Calmb4chaos
Level 7

Re: Roku express + completely stopped working after update an hour ago.

Same exact problem here.

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renojim
Community Streaming Expert

Re: Roku express + completely stopped working after update an hour ago.

Try to rollback the update (may or may not be possible).  Access the "Secret Screen" by pressing Home 5 times, Fast Forward (>>) 3 times, and Rewind (<<) twice.  Do it all somewhat quickly while ignoring anything happening onscreen.

Go down to "Update software" and see if it offers the old version as an "update" (it may not).  It's only a temporary fix at best as it will automatically update at some point.

Roku Community Streaming Expert

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