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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Sueben
Level 7
‎12-20-2020 06:44 AM

Roku down

None of the apps are launching,  basically i am only seeing the home page only

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renojim
Community Streaming Expert
‎12-20-2020 11:00 AM

Re: Roku down

Have you tried the first step that should always be taken when something like this happens?  Reboot/restart everything - modem/router and Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert
‎12-20-2020 09:57 PM

Re: Roku down

Does your Roku respond to the remote at all, i.e. can you moved things around on the screen by pushing remote buttons?

What model Roku do you have?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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