Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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NewToThis19
Level 7

Roku displaying rectangles

Our Roku screen has started to display rectangles in place of what would normally be words. Our TV and internet are still working, so the problem seems to be restricted to the Roku. I tried rebooting our modem a couple of times, but the problem persisted. I've attached a picture of the screen display.

IMG_0503.JPG

Does anybody have any idea what the problem might be?

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku displaying rectangles

Hey @NewToThis19

Thanks for letting us know about the issue you're experiencing.

We would recommend trying the suggestions below and see if that helps. 

  1. The video cable is not connected properly or the cable is faulty
    • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
    • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
  2. There is a problem with the TV
    • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.
    • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
  3. If all else fails…
    • Disconnect and reconnect all cables including the power cable.

If the issue persists, please reply here with the serial number/device ID of the Roku player. It can be found at the back or underneath the player itself.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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