Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Atadude
Level 7

Roku constantly resets to main menu repeatedly during movies??

Roku keeps returning to main menu screen when I try to watch any kind of program including YouTube videos. I can watch for a few min toutes then it returns to the main menu screen.

Also I'm using a projector with the Roku & the video image is tiny now when it's projected onto the wall. It was filling the entire wall. I switched the settings to widescreen but the projected images are still small on the wall. 

 

 

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MaryFranco
Roku Employee
Roku Employee

Re: Roku constantly resets to main menu repeatedly during movies??

Hi @Atadude,

Thanks for the post.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
For the projector settings, likely there is a setting that needs to be configured. Reach out to the manufacturer. You can also try going to Settings > Display to refresh the automatic settings.
Thanks,

Mary

 

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