Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku box turns dark on tv when trying to watch

My tv is fine I can click around on roku an see all the channels I can go to channels but when I click to watch something screen turns dark but subtitles still pop up on screen it’s done this with YouTube, Hulu, and the roku channel I can’t find anyone who has had this issue plz help it’s for my elderly mother

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Community Streaming Expert

Re: Roku box turns dark on tv when trying to watch

The only thing I can suggest is to try it on another TV.  If it doesn't do it on the other TV then it's something about the first TV's settings.  If it does, then the Roku must be defective.

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