Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku boot-up and screen is two tone and will not reset to normal view.

Roku boots up and is in Two tone only not the normal boot up. Tried to reset or re-connect. Was working OK early in the morning than stopped working properly a few hours later. Any Ideas to a fix???

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2 Replies
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Roku Employee
Roku Employee

Re: Roku boot-up and screen is two tone and will not reset to normal view.

@Zuni8318 

Thanks for the post.

Are you seeing this issue only when you using the Roku device? Have you tried to use another HDMI port on your TV as well as try switching out the HDMI cable used to connect the device? For troubleshooting purposes have you tried plugging the device to another TV to see if you are experiencing the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku boot-up and screen is two tone and will not reset to normal view.

I replaced the HDMI cable and this seems to have solved the problem to date. Thanks for your response and If this occurs again I will try the other solutions that you suggested.

 

Zuni8318

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