Playback Issues - Audio/Video & Power

[sullfam1]

Hello,

My first post here, so bear with me.

I am having issues with the audio syncing while streaming shows (Netflix, Xfinity app, etc).  It does not occur on all channels, but it is very frustrating.  Each TV is of a different brand (Sony, Samsung, Vizio) and it occurs on each TV.  I have three Roku sticks and one Roku3.  All have been updated with the latest Roku system update.

I just switched over to using Roku sticks as I gave Comcast their boxes back to save money.  I never had this issue while using the boxes.

Any suggestions?

Thanks,

Marty

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Do you have any audio modes enabled on your device? You can check by pressing the * key during playback. If enabled, try turning these off and see if the issue persists.

If that doesn't do the trick, please send me a private message with the following details so I can continue assisting you:
-device serial numbers from Settings>System>About
-specific channels that you are experiencing the issue and any specific titles of content
-make and model of your TVs (and AVRs if you are you using any)
-current audio settings in Settings>Audio>Audio mode

Thanks,
Danny

[sullfam1]

I have sent the information requested to you as a private message.

Marty

[joshgillen]

 Was this resolved? 
If a Roku player is having issues with audio sync playback with the video what is the most common reasons for the sync issue?

[sullfam1]

Still not resolved.  Honestly, thinking about moving to a Fire stick if not resolved.

M

[joshgillen]

Sounds good, in this space there are several streaming device options. I don't like the fact roku boxes just pass through ac3 to the device. If the tv doesn't support ac3 the stream just stops.

They really need to fix the sync issue. Did the version9 update introduce them? Even their own player has audio sync issues when testing a couple of hls URLs. Plays fine on VLC and anything else I test with.

Nvidia shield is my favorite and the FireTV boxes are great for a lower cost option. I haven't spent a lot of time yet with the apple TV but I like the look of their interface.

It's hard for companies to launch video streaming services if one of the main player models has audio sync issues. I just wish they could advise me if it is something in the hls stream or their player settings/software causing the issue.

[RobbieAllen]

Go to SETTINGS >> ADVANCED DISPLAY SETTINGS  >>  Auto Adjust Display Rate  >>  DISABLED

None of the AUDIO adjustment solutions you see are permanent solutions. Audio adjustments might temporarily fix this issue. 

The root cause is the above video setting, where the auto display rate crashes audio sync. If you use Family Play, the video setting will cause Family play to unsync audio. 

Incredible that Roku engineers couldn’t get a root cause fix out via the auto update.