Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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macmarc
Level 7

Roku audio doesn’t work but all other apps have sound

The sound on our tv doesn’t work any more, there is no sound and instead of the volume sign there is a monitor showing when turning volume up or down. All other apps like YouTube have sound. We checked everything, plugged of the roku stick, checked the cables. It’s weird that the volume sign is gone and it shows a monitor instead. Thanks for helping 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku audio doesn’t work but all other apps have sound

@macmarc 

Thanks for the post.

Can you please clarify the issue you are experiencing? When using the Roku device to stream, do you hear audio on specific channels? When not using the Roku device are you able to hear audio on your TV?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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