Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ClydeMac
Level 7

Roku+ and Prime

I have my Roku+ attached to my older tv with composite connectors.  I have always been able to connect to Prime Video this way.  In the last couple of days, I can't seem to get Prime Video to work.  Netflix, Disney and Hulu work just fine.  Any clue as to why I can't connect to Prime Video?  I replaced my old Roku+ with another of the same model and have the same problem.  I tried the Roku+ on another tv and had the same problem.  I have other models of Roku on other tv's and have no problem accessing Prime Video on them.  All of the others are connected by HDMI.  Is it possible that Prime Video won't work on a composite connection anymore?  Stumped.

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2 REPLIES 2\
StreamerUser
Community Streaming Expert

Re: Roku+ and Prime

https://community.roku.com/t5/Channel-Issues-Questions/Amazon-Will-not-work-9-3-OS-Express-device/td...

Its a known & acknowledged issue - if you haven't directly contacted both, I highly encourage you to do so:

Amazon:

email:  aiv-roku-feedback@amazon.com

https://www.amazon.com/gp/help/customer/contact-us

https://www.amazonforum.com/s/prime-video

Roku:

message @RokuDanny-R 

https://support.roku.com/contactus/contact-options

However, do not expect Danny or any other Roku employee to provide updates - at best they may post here when the issue has been resolved (usually requiring a manual update of your Roku at worst).

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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atc98092
Community Streaming Expert

Re: Roku+ and Prime

Just so we can assist better, saying Roku+ isn't enough of a player model. There are numerous players that have  + in the name. I realize you are referring to an Express +, but even so there are two versions: model 3710 and 3910. Sometimes it's important to know exactly which model it is. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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