Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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RokuDanny-R
Retired Moderator

Re: Roku and App UIs display but only black screen for content

@tdavislong

Thanks for the post.

For clarification, when you press play after rewinding or fast forwarding, is that when you see the black screen?

What specific Roku model device are you using? Can you provide the exact steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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tdavislong
Channel Surfer

Re: Roku and App UIs display but only black screen for content

when I press play after rewinding or fast forwarding, is when I see the black screen.  YES

Model 3930 R Roku Express

I go the the 'station', say I pick Netflix, [remember I do see the menu] get to Netflix, pick a show and the screen is black, except for captioning showing. And there is audio.

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renojim
Community Streaming Expert

Re: Roku and App UIs display but only black screen for content

@tdavislong, can you try it on another TV?  Or, try a different HDMI cable or a different HDMI input on your TV.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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tdavislong
Channel Surfer

Re: Roku and App UIs display but only black screen for content

i don't have another tv; I did switch the cables and the input. Those were the troubleshooting recommendations. There was no change.

This was after at least 3 months of use without a problem. 

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RokuDanny-R
Retired Moderator

Re: Roku and App UIs display but only black screen for content

@tdavislong

Thanks for the post.

Have you tried changing your display resolution to see if you are still seeing the same issue occur?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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tdavislong
Channel Surfer

Re: Roku and App UIs display but only black screen for content

Changing resolution does not change black screen

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RokuDanny-R
Retired Moderator

Re: Roku and App UIs display but only black screen for content

@tdavislong

Thanks for the follow up.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
ARGO
Reel Rookie

Re: Roku and App UIs display but only black screen for content

We have exactly the same problem. Did you fix it, and if so, please tell us how?

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tdavislong
Channel Surfer

Re: Roku and App UIs display but only black screen for content

Roku staff kept asking questions about my particular device but offered no solutions. Maybe I need to get an Amazon Fire. 

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tdavislong
Channel Surfer

Re: Roku and App UIs display but only black screen for content

Excuse my last; I moved the Roku [again] so it has a more direct line of sight with the WiFi router and bang-on I had a image. 

Why it took so long to show up, I'll never know. 

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