Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Hi All, Every time I restart, or loose power, my Ultra doesn’t boot up and I’m just seeing a black screen. I have discovered if I hold the reset button on the Ultra for a few seconds, it will boot up to the home page however I have to re-setup my Ultra and all my channels again from scratch, which is super frustrating. Could this be a hardware issue?
Do you have an SD card inserted? If so, take it out. So when you do Restart from the System menu you just get a black screen? Does the light on the front come on solid after a minute or two and if you press a button on the remote does it flash?
I do not have an SD Card plugged in. Yes that's correct the black screen occurs when I do a Restart from the system menu or if I unplug/plug the power. The light stays solid but does not blink when pressing buttons on the remote. I wonder if there's a way to do a complete factory reset?
Just picked up a Roku Ultra yesterday and I have the same issue. I set it up and when I power it down and back on I get sound, but no video. I have to do a full reset. I think it has to do with the Display setting you choose. Under Settings-Display Type. Mine says the highest setting (4K HDR 60Hz TV) should work, but returns to the menu after a blank screen. I have to select one of the lower settings. I have set it to 720 (the lowest setting) and power it off/on and seems to be working. I would like to use the higher settings since all my equipment should support it. I do have my Roku plugged into a Denon receiver and then the receiver to the ARC port on the tv. All other devices on the receiver work without fail as did an older Roku 4K which I was replacing. I also have not added an SD card. Please advise
