Ok, I bought a refurbished Roku Ultra on eBay (possibly the root of my woes).
I followed the quick start instructions to the letter and it seems that I cannot get past the bouncing logo and the remote doesn't want to pair.
What I've done to solve the issue:
- power-cycled is several times
- power-cycled while holding the reset button
- held the reset button while powered on for 10, 20, 30, 60+ seconds
- called Roku support and went though much of the above several times without any progress... and the guy was obviously reading a script and kept forgetting where we were. Big waste of time
- connected to a different tv and power source
- connected directly to router ethernet
- Downloaded Roku app from Google Play store and it cannot find the Roku device (most likely because I've not been able to get the Roku on my WiFi network)
I think this covers what I've tried pretty well. Does anyone have any other ideas?