Ok, I bought a refurbished Roku Ultra on eBay (possibly the root of my woes). I followed the quick start instructions to the letter and it seems that I cannot get past the bouncing logo and the remote doesn't want to pair. What I've done to solve the issue:
power-cycled is several times
power-cycled while holding the reset button
held the reset button while powered on for 10, 20, 30, 60+ seconds
called Roku support and went though much of the above several times without any progress... and the guy was obviously reading a script and kept forgetting where we were. Big waste of time
connected to a different tv and power source
connected directly to router ethernet
Downloaded Roku app from Google Play store and it cannot find the Roku device (most likely because I've not been able to get the Roku on my WiFi network)
I think this covers what I've tried pretty well. Does anyone have any other ideas?
It sounds like a defective unit; you should try to return it. It won't show up on the network until it gets past the bouncing logo. Check to see if there's a microSD card installed (probably not, but since it's "refurbished" the last user may have left one in it). If there is, remove it.