Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Ricardor1
Newbie

Roku Ultra stop working, but the power is on, the hdmi cable is conect

My roku ultra just stop working!

the power cable is ok (the light is on), the HDMI cable too, but the tv doesn’t find the display. 

there is no picture, no audio… nothing

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: Roku Ultra stop working, but the power is on, the hdmi cable is conect

@Ricardor1 

Make sure you are connected to the correct HDMI (select appropriate HDMI input with your TV remote).  Press the Home button on your Roku remote and see if anything happens.  If not, unplug your Roku Ultra for a min, plug it back in,  and see if it now boots to your screen.

If still no-go, try plugging something else into the HDMI port (gaming device, dvd player, etc) and test to make sure the TV's HDMI port is working.

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102