Playback Issues - Audio/Video & Power

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Level 7

Roku Ultra says my tv is not capable of hdcp 2.2

Hi all. I have a 4k UHD television connected to a Roku Ultra (which I love by the way). Every single time I wake my tv and roku up to watch TV, I check the display settings only to see that it tells me my TV isn't compatible with hdcp 2.2. (Second checkmark) but the first checkmark says I am capable of playing 4k at 60 fps. It's not a huge deal because I literally unplug it and plug it back in and it fixes the issue and the picture looks great.. But I have to do EVERY SINGLE TIME I turn my TV back on. I've tried 3 different hdmi cords and 2 different hdmi ports. Ive turned off 'auto adjust refresh rate' and tried turning down the subsampling to 4:2:0. It seemed to help at first but now it's back to doing it every time. What should I do?

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Roku Employee
Roku Employee

Re: Roku Ultra says my tv is not capable of hdcp 2.2


Thanks for the post.

If you connect your device to another TV, are you experiencing the same issue?

In addition, can you please provide us with the following information: Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

With more detailed information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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