Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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s7bfamily
Level 8

Roku Ultra on 9.4 getting blank screen

My TV recognizes the Roku Ultra for a moment and then its a blank screen. 

5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra not working

@s7bfamily 

Thanks for the post.

How are you powering the Roku device? Have you tried using another HDMI port as well as switching out the HDMI cable used to connect your Roku device?

For troubleshooting purposes, have you tried plugging your Roku device into another TV to see if you are experiencing the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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s7bfamily
Level 8

Re: Roku Ultra not working

I tried unplugging the device for several minutes and swamping out the HDMI cable - got nothing.  Then, I attached it to another TV and it worked.  However, I re-attached to the original TV and it's staying it's not supported - this is after over a year using it on this TV - strange.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra not working

@s7bfamily 

Thanks for the information.

Can you provide us with the following information:
-TV brand and model number
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-when did you start seeing this issue occur

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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s7bfamily
Level 8

Re: Roku Ultra not working

*Protron PLTV-4250
*4660X-Ultra
*YJOOH0533727
*CK489H533727
*9.4.0 - build 4183-46
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra not working

@s7bfamily 

Thanks for the information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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