Playback Issues - Audio/Video & Power

[matrix42]

I have a new Roku Ultra and a monthly subscription to KorTV.  While all regular and premium streaming channels available in KorTV play just fine, I am unable to load any movies or video-on-demand (VOD) channels of KorTV.  When I click on either of these, the "retrieving" bar comes up at the bottom and goes forward about 20% of the way, but then Roku suddenly quits and returns to the KorTV main screen.

My account is set up from the U.S. and I am using Roku Ultra from the same location.

I have rebooted, done software update, and uninstalled/reinstalled KorTV multiple times, without any luck.

When pressing the Home button 5 times and the Back button 5 times right after a failed attempt to watch the movie called "A Whacky Switch" (the first movie listed as of today in KorTV's "movies" section), I got issue ID 34-305-262.

Specifications: Roku Ultra 4670X, software version 9.3.0, build 4170-46, device ID KW9051274934

Any pointer to resolve this?  As such, I have a monthly subscription for over a month but am not able to watch any movies or VOD, which is frustrating.

[renojim]

You need to contact KorTV.

[Geek1954]

This has been going on for me with 2Ultras, it. Does not occur on my Apple TV. I am considering moving to Apple TV completely, there is no urgency that I see from Roku on this, if it was a matter that they wanted to fix, they would already have, been almost a year this has been occurring. I do not expect it to be fixed as they have no motivation if people continue buy this low quality piece of equipment