Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Zabba
Level 7

Roku Ultra fast forwarding by itself on Netflix

After about 2 minutes watching Netflix my Roku Ultra starts to fast forward through whatever show i'm watching. I thought a quick reboot of the box would fix it but the problem persists.

After rebooting i figured it must be an issue with the remote so i started an episode and took the batteries out. Unfortunately after a minute or two it started fast forwarding through the episode again.

Any ideas on how i can fix this?

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4 REPLIES 4\
StreamerUser
Community Streaming Expert

Re: Roku Ultra fast forwarding by itself on Netflix

Assuming you only experience this with NetFlix, try reinstalling:

1) Remove the NF app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the NF app

(Otherwise, if you dont restart settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

StreamerUser
Roku Community Streaming Expert

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Zabba
Level 7

Re: Roku Ultra fast forwarding by itself on Netflix

Now it appears to be randomly happening anywhere. Tried a factory reset and that didn't fix it.

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StreamerUser
Community Streaming Expert

Re: Roku Ultra fast forwarding by itself on Netflix

If this is happening in all apps, even after a factory reset, I'd return/exchange it with the retailer/seller.

StreamerUser
Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Roku Ultra fast forwarding by itself on Netflix

One other thing to try - put a box over the Ultra so there's no chance of any stray IR signals getting to it.

Roku Community Streaming Expert

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