This is my first experience with a Roku player. I just purchased a new Roku Ultra. It is hard wired directly to the router. I get the initial Roku screen and the menu to all the different channels, but when I try to access any channel, all I get is a spinning wheel. After a few minutes the Roku goes back to the main menu. I am using the HDMI cable that came with the player.
I am replacing an old Apple TV streaming player that worked perfect, but it is an older version and I wanted the newer technology that Roku offers and some of the channels that Roku offers. I think the Roku player itself is bad out of the box.