Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Ultra continually losing audio randomly

I have a Roku Ultra from December 2018.  Recently it continually loses audio completely randomly. Everything will be fine until I switch shows within a channel, or move to a new channel or app completely. The only way to get audio back is to restart the Roku from the settings menu.  I have switched HDMI cables and also HDMI inputs on the TV, but the problem continues.  

7 Replies
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Level 7

Re: Roku Ultra continually losing audio randomly

I have similar issue with sound randomly being distorted or out of sync and having to reset.

ROKU! WHAT IS GOING ON WITH YOUR $100+ PLAYER?

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Level 8

Re: Roku Ultra continually losing audio randomly

Same issue.  Only a restart will restore the sound.  Ultra 2019 model

 

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Level 8

Re: Roku Ultra continually losing audio randomly

Restart has done nothing for me. Everything pops, clicks and cuts out intermittently. At this point I’m ready to trash this defective device and buy an Apple TV. It’s more expensive but at least Apple knows what they’re doing. Roku hasn’t even responded to either of your complaints. What does that tell you about this defective company?

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Level 7

Re: Roku Ultra continually losing audio randomly


@dyrelogan wrote:

Restart has done nothing for me. Everything pops, clicks and cuts out intermittently. At this point I’m ready to trash this defective device and buy an Apple TV. It’s more expensive but at least Apple knows what they’re doing. Roku hasn’t even responded to either of your complaints. What does that tell you about this defective company?


Yep, mine now goes to pops and clicks randomly as well as losing audio completely.  If I select Disney + the audio goes EVERY SINGLE TIME.  I've removed the channel, reinstalled it, logged out, logged back in everything. The audio still goes out. I also have Roku express and none of these issues occur with that.  It is an Ultra problem pure and simple

 

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Level 8

Re: Roku Ultra continually losing audio randomly

I will say this. I tried everything, and I tried one other thing that people may not have tried. I removed the batteries in the remote control then waited and put them back in and set it up as a new remote. Ever since then roku didn’t give me any trouble. I watched a YouTube video then a couple episodes of a Netflix series and didn’t encounter one audio cutout, pop or click. I also moved the roku away from the WiFi router. It’s now about 4-5 feet away from the router. Don’t know if any of these things helped or fixed the issue or not, but maybe you and others could try what I tried. I wanted to share in case this is a temporary fix until roku finds the permanent one. If it happens again, I’ll do the same thing to get it working again.

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Level 7

Re: Roku Ultra continually losing audio randomly

I have the same exact problem with my ROKU Ultra Stream Stick 4k! Audio pops, clicks, video is great until a few minutes goes by, then ROKU resets by itself and Home page appears! 

I did many PORs, new batteries, new head set, cleaned connections, nothing works. Keep getting error message, "loading," "check connection," and connection is fine. great speed, ROKU has suck IT support for this problem. 

This only happens when I use the headset with the remote. Haven't experienced this problem when I listen to TV speakers, BUT I NEED A REMOTE THAT WILL WORK SO I CAN USE MY HEADSET! ROKU FIX YOU REMOTE!!!  

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Level 8

Re: Roku Ultra continually losing audio randomly

After I did what I did I am no longer having the issue. I’m sorry you are having it. Maybe it could be the model tv, bad USB port, could be a number of issues, even a bad stick. None of these things are your fault. Just poorly designed hardware on Roku’s part. My voice activation on my brand new ultra has NEVER worked. Roku rep that emailed me when I let them know about it had absolutely no fix for me except all the canned responses that were not fixes at all. Again, poor hardware and software to boot. 

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