Thee is a kind of heat pad/paste on the lid that is supposed to match the underlying chip. However, it gets loose with time or is not present at all. Mine just did not have one. My friends had a warped one.
This is the definitely a software issue, it has happens over hdmi as either enabling private listing over the ios app or plugging in headphones onto the remote briefly allows the audio to come back to normal.
This issue happens on multiple TVs, on all Apps. Roku needs to release a software fix for this issue as it always comes back and it only started after the latest software release (184.108.40.20607)
Any official response from Roku yet?
No, I actually returned my stick plus and got the ultra and haven’t had any issues. Fingers crossed it’ll stay that way. I haven’t heard anything new from Roku. Hopefully a new software update will fix the issues for most people. I updated to the newest firmware and I don’t have the problem like I did on the stick plus, so I’m not really sure what’s happening...
Our roku started acting up in past days. After about 20 mins of watching tv, the sounds becomes distorted. Turn off, wait a few mins, and back on will fix it. Happens every time. Is there a fix for this? I've read the roku threads and really dont see an answer....thank you.
Sony ten plus years old
Yes, on all apps on the device
Stereo is set in settings
Confirmed leveling is not on
Just yesterday the sound through my Roku Ulta began to sound choppy. I saw the Roku Community Manager post about turning pressing * and turning sound leveling off. I did that and the sound issue was corrected. I turned leveling back on, and sound was still good.