Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Ultra USB drive max capacity?

I just bought my first Roku. I bought the Ultra 2020 model because it claimed to play video from the USB port. I have a 5TB USB3 drive, full of supported media files that play fine on a PC. However, when I connect the device to the Roku, it doesn't display any of the folders or files. Is there a maximum capacity supported? The product support page mentions file system compatibility and video compression/format/codec support. I don't see anything about a capacity limitation.

Thank you

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