Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jonessj2
Level 7

Roku Ultra 4k HDR 60FPS Issues Through Wall HDMI

I just moved into a new house (5 years old) that has an AV closet with HDMI running through the wall to the TV mounting location.  I am having an issue with 4k HDR 60Hz on my Roku Ultra.  I have a Vizio P series TV that I have been running the Roku direct through with no issues for years.  However, when I hook up using the in wall HDMI, the problems start. 

The system checks all run correctly and tell me that my system is compatible, but when i switch to the setting, it will either lose signal immediately or will display for a few seconds and then lose signal.  At this point, I have to either hook up directly to the tv or blindly try to change the setting back to 30FPS. 

My intial thought is that the in wall HDMI cable is the problem.  However, the system checks seem to indicate that the cable should be fine.  I googled the information I could find on the cable and it seems to be a high speed cable.  it briefly worked before going black a few times.

Any thoughts or does it just seem to be the in wall cable is either too long or not compatable?  If so I may just be SOL as I have no plans to rip that cable out or try to fish a new one through.     

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6 REPLIES 6\
jonessj2
Level 7

Re: Roku Ultra 4k HDR 60FPS Issues Through Wall HDMI

As a follow up, I have it set to 4K @30FPS to by pass the problem, but the player keeps resetting itself to auto detect which then changes it to 60FPS.  This in turn loses signal and nothing displays, which I then have to go through a complicated process to reverse blindly.  

If there is not solution to my original problem, is there at minimum a way to prevent the player from "auto detecting" the display type, which clearly is not working correctly?

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jonessj2
Level 7

Re: Roku Ultra 4k HDR 60FPS Issues Through Wall HDMI

Bump, can anyone from the support team help me out with this?  This is becoming a major problem and I have no way to talk to support through your website.  

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srobin16
Level 7

Re: Roku Ultra 4k HDR 60FPS Issues Through Wall HDMI

Bump again. I have the exact same problem with my Roku hooked up through Sony receiver. 

Every time I use it I have to reset to 30FPS because it fails on 60. This didnt happen on my Roku 4, just Roku Ultra. Can we just get refunds?

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jeremyp1971
Level 9

Re: Roku Ultra 4k HDR 60FPS Issues Through Wall HDMI

I solved the 60fps issues by upgrading my in wall cable (and all other cables) with 8K certified Zeskit cables from Amazon. The 16' cable in the wall is thick as heck. HDCP 2.2 errors, sparkles, noise all went away. I'm using a Sony Bravia X900F at Dolby Vision, 60FPS, 4.2.2 Chroma. Picture is better than ever now.

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jonessj2
Level 7

Re: Roku Ultra 4k HDR 60FPS Issues Through Wall HDMI

How was the process of replacing the in wall cable? I moved into the house with it already run, so not quite sure how it was run through the wall and studs. 

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jeremyp1971
Level 9

Re: Roku Ultra 4k HDR 60FPS Issues Through Wall HDMI

It depends. Do you have a HDMI wire running through the wall, or is it hard-wired with a port on the wall? If it's a regular wire, how long is the run? (e.g. is it just from where TV is mounted to a outlet below that on the same wall?). I ran a 16' HDMI wire through my wall and it was easy - you just tape up/bind the ends/connectors together (old and new) and pull the new one down through the wall by pulling on the old one. You might have to temporarily unscrew or remove any plates/covers for enough room for it to fit through. If it's a really long run through a ceiling or something, or hard wired to HDMI ports in the cover, I don't have experience with that stuff.

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