When I use my ROKU the OSDs from the AVR and TV do not work. (The work for other HDMI inputs.) This is very annoying. Is there a fix?
I have 4800X Ultra updated to the 11/20/20 software
Thanks for the post.
Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
With more information we will be able to investigate further.
Thanks,
Danny
SN X010009PPRX2 for ROKU Ultra 4800X
Software 9.41 Build 4208-C2
Device ID SO2A209PPRX2
Issue ID X2-482-395
This occus on all ROKU channels that I have tried (e.g. Netflix, Amazon)