Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 9

Roku Ultra 4800 On-Screen Display borked

When I use my ROKU  the OSDs from the AVR and TV do not work.  (The work for other HDMI inputs.)  This is very annoying.  Is there a fix?

I have 4800X Ultra updated to the 11/20/20 software

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2 Replies
Roku Employee
Roku Employee

Re: On-Screen Display borked

@vodil 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: On-Screen Display borked

SN X010009PPRX2  for  ROKU Ultra 4800X

Software 9.41 Build 4208-C2

Device ID SO2A209PPRX2

Issue ID X2-482-395

This occus on all ROKU channels that I have tried (e.g. Netflix, Amazon)

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