Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Ultra 2020 Non HD MPEG2 aspect ratios wrong

I replaced my very old roku 3 with a new Roku Ultra, but have been having playback issues with MPEG2 streams that aren't HD (mainly 480i live tv Streams).  I have 4 other Roku devices and they all play the files fine using the same apps (Plex, HDHomerun).  That tells me this is a bug with the 2020 Ultra.  Is anyone else having this issue and found a way to fix it without converting/transcoding the stream to something else?  It is frustrating when 5 year old hardware works better than brand new. Thanks 

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Level 14

Re: Roku Ultra 2020 Non HD MPEG2 aspect ratios wrong

This is a reported/known issue; however, you should report this directly to Roku:

Chat or email:  https://support.roku.com/contactus/contact-options   (choose setup/ultra/other/need more help?)

 

 

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