Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Ah347_
Level 7

Roku Tv not working anymore?

Roku tv turns on for 5 mins max and then has a black screen. I have checked the power and switched outlets but it still work stay on after the original onn screen appears

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StreamerUser
Level 20

Re: Roku Tv not working anymore?

You didnt mention your Roku TV model # and firmware version: Settings/System/About

You'll need to contact the Roku TV manufacturer for service:

https://support.roku.com/article/115006475047

How can I contact the TV manufacturer of my Roku TV?

Use the support links below to find setup and troubleshooting help as well as support contact information for your Roku TV.

When contacting the TV manufacturer, you may need your TV model number. If you cannot find this information on the back panel of your Roku TV, use your Roku TV remote and go to Settings > System > About.

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renojim
Community Streaming Expert

Re: Roku Tv not working anymore?

Contact onn.  They're the manufacturer, not Roku.

Where can I get support for my Roku TV™? 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Roku Tv not working anymore?

@Ah347_  -- I note that Roku's contact page for Roku TV manufacturers does not include contact information for onn (a private Wal-mart brand).  I've done some web digging and found these links:

Support for current onn Roku TV models: https://onntvsupport.com/roku-tv

Support for past onn Roku TV models:https://onntvsupport.com/past-models

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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