Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DirtyAccountant
Level 7

Roku TV will not play Netflix, HBO Max, etc with out continually exiting streaming

Two weeks ago my Roku TV started having issues with streaming Netflix, HBO Max, etc. I checked the TV and I am running the current updated software. I am having no issues with my router or cable modem. Software version is 10.0.0 build 4209-30. TCL model 65S513. The problem was every once in a while initially but now it is ridiculous. 

0 Kudos
2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku TV will not play Netflix, HBO Max, etc with out continually exiting streaming

Hi @DirtyAccountant

Thanks for reaching out here in the Community.

Do you receive an error code or message when accessing the channels?

If you haven't tried yet, you can try removing one of the affected channels then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Twysted
Level 7

Re: Roku TV will not play Netflix, HBO Max, etc with out continually exiting streaming

I have been having same issues. Tried everything you've suggested with no avail. Just emailed customer support. Hopefully i hear back soon. 

0 Kudos